Terms & Conditions

Live in Seven is a trading name of OPENTEKNOLOGIES LTD, a company registered in England and Wales (company no. 14854940).

• Registered office: 53 Hugh Street, Castleford, WF10 4DS.
• Email: openteknologies@gmail.com. Phone: 07438 306305.
• VAT: We are not VAT registered, so no VAT is charged.

In these terms, “we” means Openteknologies Ltd trading as Live in Seven, and “you” means the client.

Before you pay:

• We send you these terms (version and date as shown at the end) as a PDF before you pay anything.
• You accept them by ticking “I have read and accept the Terms” when you book.
• When booking, you also tell us whether you are buying for your trade or business. If you are not, you are a consumer and Schedule 2 (Consumer annex) also applies. Where the two conflict, Schedule 2 wins.

1. What we provide

1.1 Website: a website of up to 5 pages (Home, Services, Areas Covered, About, Contact), plus a privacy page and a thank-you page. It’s built on one of our trade templates (Plumber & heating, Electrician, or Builder & roofer) using your content.

1.2 Features:

• a mobile-first design
• an enquiry form that sends the person enquiring an automatic reply email and sends an email alert to you
• click-to-call, and an optional WhatsApp chat link (no WhatsApp or SMS auto-reply)
• basic on-page SEO, Google Search Console submission, and a link to your Google Business Profile
• the full AI Quote Assistant, using your own price ranges
• a template privacy notice.

1.3 Copy: we write the text from your questionnaire answers. You approve it before launch.

1.4 Not included:

• custom design, shops, booking or payment systems, logins
• logos, photography, ongoing copywriting, SEO campaigns or ads
• mailboxes and telephony
• guaranteed rankings or enquiry numbers
• legal advice
• third-party fees (section 7).

1.5 Extra work: anything else is a change request (section 6).

2. Free homepage mock-up

2.1 Before you buy, we may make a free homepage mock-up using publicly available details about your business. We share it on a private, unlisted link. You are under no obligation.

2.2 If you don’t go ahead:

• The mock-up and its design remain ours.
• We take it offline and delete the business details we gathered for it within 30 days of sending you the link, or within 5 working days if you ask us sooner.

If you do go ahead, it becomes the starting point for your site.

2.3 Our privacy notice at https://openteknologies.com/legal/privacy/ explains how we use the information behind mock-ups.

3. Price and payment

3.1 Price: the Live in Seven Starter build is £395, with no VAT charged. Founding clients pay £295 (section 9). Business packages start from £595 and Pro packages from £895; the price in your quote is the contract price. An optional Starter monthly plan is described in 10B.

3.2 Domain: to go live you also need a domain name. You buy it directly from a registrar, and we’ll confirm the cost before you buy.

3.3 Deposit: 50% is due to book. The 7-working-day clock starts once we have received both your deposit and your completed questionnaire (see 5.1).

3.4 Balance: 50% is due on your written sign-off. The site goes live once the balance has cleared.

3.5 How to pay: by card, through a Stripe payment link we send you or via your client portal at https://openteknologies.com/portal/. We don’t add a surcharge for card payments. Invoices are due on receipt unless the invoice states otherwise.

3.6 Late payment: if you are a business, we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Your responsibilities and your content

4.1 What you supply: your questionnaire, logo, photos and content, by the dates in section 5. You also create the accounts in section 7 and answer our queries within 4 working hours (on working days).

4.2 You confirm that:

• you own, or have permission to use, everything you send us
• it is accurate and not misleading.

We only show accreditation badges if you give us a valid registration number.

4.3 Your responsibilities on your site: you are responsible for your prices, claims, guarantees, accreditation logos, the reviews and testimonials you supply, and your own trading disclosures (your name, company details and address). You are also responsible for your own legal duties, including data protection (section 12) and paying any data protection fee to the Information Commission (the “ICO fee”) that applies to you.

4.4 Licence to us: you give us a licence to use your content to build, host, support and (if you agree, or under section 9) showcase your site.

4.5 Indemnity (business clients only): you will reimburse our reasonable costs and losses arising from a third-party claim that content you supplied infringes their rights. This only applies if we tell you promptly about the claim and let you handle it.

5. Timeline: 7 working days

5.1 Our commitment: live in 7 working days. We will put your site live by the end of Day 7. Working days are Monday to Friday, excluding UK bank holidays.

• When the clock starts: once we have received both your deposit and your completed questionnaire. The questionnaire is complete when it includes the logo and photos it asks for.
• Day 1: the working day we receive the last of these, if it arrives by 5pm. Otherwise, the next working day.
• Day 1 tasks: on Day 1 you also create your accounts and give us the access in section 7, on our set-up call.
• The rest of the timeline:
  • Day 3: first preview.
  • Day 5: second preview.
  • Day 6: your sign-off and balance payment.
  • Day 7: go-live.

The only exceptions are the pauses in 5.2–5.4 and events beyond our control (17.7).

5.2 Pauses: the clock pauses whenever we’re waiting on you (for content, feedback, account access, sign-off or payment) or on your providers (such as your registrar or Netlify). For example, the clock pauses if the account access isn’t in place by the end of Day 1. It restarts on the working day after we receive what we need.

5.3 Long delays: if your materials are more than 10 working days late, your build may move to our next free slot. We run a maximum of 2 builds at once.

5.4 Feedback time: you may take up to 2 working days to give feedback on each preview, and the clock pauses while you do. If we hear nothing, we’ll treat that round as having no changes. This doesn’t stop you telling us later about something that doesn’t work as agreed.

5.5 Delay credit if we’re late: if your site isn’t live by the end of Day 7 (after adding any pause days under 5.2–5.4) for reasons within our control, we’ll offer a delay credit. The amount per working day, and any cap, will be confirmed in writing when we agree the work (and on your quote, if we issue one). We take the credit off your balance invoice. If you’ve already paid the balance, we refund it within 14 days. The credit doesn’t apply to delays caused by you, your providers, or events beyond our control (17.7). It doesn’t limit your other rights; if you’re a consumer, your statutory rights are not affected.

6. Revisions and change requests

6.1 Revisions: your build includes 2 rounds of revisions. Send each round as one list. We’ll apply each round within 1 working day, and publish it in one deploy (see 7.4).

6.2 A revision is a tweak within the agreed scope: wording, photos, colours within the template, section order, or correcting errors.

6.3 A change request is anything else, such as:

• new pages or features
• a different template, or a redesign
• services added after the copy is signed off
• a third or later round of revisions.

We charge £40 per small change (up to 30 minutes) and £50 per extra page. Larger work is quoted in advance. We only start once you agree the price.

6.4 After launch: for 30 days after go-live, we fix defects (things not working as agreed) free of charge. This is in addition to, and doesn’t limit, your legal rights.

7. Your accounts and hosting limits

7.1 Your accounts: the following are all registered in your name and belong to you:

• your domain
• a private GitHub repository holding your site’s code
• your Netlify account (hosting and forms)
• your Resend account (the auto-reply email).

We’ll never register any of them in our name. We guide you through setting them up on a 45–60 minute call.

7.2 Our access:

• You add us as a collaborator on your GitHub repository, and give us delegated access to your domain’s DNS settings where needed.
• We never ask for your passwords or Netlify login. Only you can change settings in Netlify and Resend.
• You can remove our access at any time. If you remove it during a build or while you’re on the care plan, we may not be able to do the work.

7.3 Third-party fees: you pay the providers directly for anything that isn’t free, such as domain registration and renewal, or any paid plan. Their own terms apply, and we’re not responsible for their outages, price changes or policy changes. If a renewal lapses because a payment you’re responsible for fails, we’re not liable for the downtime.

7.4 Hosting limits (please read):

• Your site runs on Netlify’s free plan. It has a hard monthly allowance of 300 credits, which is about 20 production deploys a month at most. Visitor traffic also uses credits.
• If the allowance runs out, Netlify pauses your site and your enquiry form (no visitors and no enquiries) until the next monthly cycle, or until you upgrade. This affects every site on your Netlify account.
• To stay well within the limit, we batch changes into as few deploys as possible, normally one per change round.
• If you want frequent changes, you can upgrade to Netlify Pro (currently $20 a month, billed by Netlify to you in USD). This is optional.
• You agree to forward Netlify’s usage-alert emails to us at openteknologies@gmail.com while we work on your site or you’re on the care plan.
• Resend’s free plan currently allows 100 emails a day and 3,000 a month. Above that, automatic replies stop until the limit resets.
• We are not liable for a pause caused by these limits, except where we caused it by deploying more than we agreed.

8. Ownership and handover

8.1 Your licence: once you’ve paid in full:

• you own the content you supplied and the text we wrote for you
• we grant you a perpetual, irrevocable, royalty-free, non-exclusive licence to use, change and host your site’s design and code. You may transfer this licence to a buyer of your business.

8.2 Before payment: no licence applies until you’ve paid in full.

8.3 What we keep: our templates, components and tools remain ours. We may reuse them for other clients, but we won’t reuse your content.

8.4 Third-party parts: some parts of the site (for example fonts, icons and open-source code) are licensed by third parties on their own terms. We list them in your handover pack.

8.5 Credit and portfolio: we may add a small “Website by Live in Seven” credit, and show the site in our portfolio, if you agree. Founding clients agree to this under section 9.

9. Founding-client rate

9.1 The £295 rate is available only to the first 3 clients who pay a deposit. It applies to the build only. In return, you agree to:

• (a) give us an honest written testimonial (positive or negative) within 14 days of go-live. We will publish it as you wrote it, labelled “Founding client – received a discount”. We won’t include it in any star rating.
• (b) let us show your site, business name, screenshots, a link and your testimonial as a case study.

9.2 Reviews: we may also ask you to leave a review on Google or another platform. That is entirely your choice and is not a condition of the rate. We never offer a reward for public reviews, never ask for a positive one, and never write one for you.

9.3 AI Employee: the first 3 founding clients also get the optional AI Employee add-on (section 10C) free for 2 months.

10. Care plan (optional, £19 a month)

10.1 What’s included:

• uptime monitoring
• watching your Netlify usage alerts, and warning you before a limit or a paid plan
• checks that your domain and SSL certificate renew, with reminders at least 30 days before any renewal date we can see (renewal fees are yours)
• software updates and a monthly backup
• a monthly test of your enquiry form and auto-reply, and a fix if needed
• up to 30 minutes of small edits a month, batched into one deploy (unused time doesn’t roll over)
• email support with a reply within 1 working day.

10.2 What’s not included: new pages or features, redesigns, and third-party fees. Extra edits are charged at £40 per change.

10.3 Payment: the care plan costs £19 a month, with no VAT charged. It is billed monthly in advance by card through Stripe (section 3.5), starting on your go-live date. There is no minimum term.

10.4 Cancelling: you can cancel at any time, online at https://openteknologies.com/portal/ (sign in to your client portal) or by emailing openteknologies@gmail.com. Cancellation takes effect at the end of the current monthly billing period. If you are a consumer, see Schedule 2.

10.5 When the plan ends:

• your site keeps running on your own accounts
• we send you a final backup and your site files
• you remove us as a GitHub collaborator (or we remove ourselves) and stop forwarding usage alerts to us
• within 30 days, we delete any copies of your site files and data we hold, unless you ask us to return them first.

10.6 If we end the plan: we may end it by giving 30 days’ notice. The steps in 10.5 still apply.

10.7 Missed payments: if a payment fails, we’ll tell you and try again. If it’s still unpaid after 14 days, we may pause edits and support. If it’s still unpaid after 30 days, we may end the plan, and 10.5 still applies.

10.8 Changes: we’ll give you 30 days’ notice of any price change or change to these terms that affects the plan. You can cancel before it takes effect.

10A. Care Plus (optional, £39 a month)

10A.1 Care Plus includes everything in the Care plan (section 10), plus Google Business Profile updates, a monthly report and AI Content Refresh.

10A.2 Payment: Care Plus costs £39 a month, with no VAT charged. It is billed monthly in advance by card through Stripe (section 3.5), starting on your go-live date (or the date we agree in writing). There is no minimum term.

10A.3 Cancellation, missed payments, our ending the plan, and what happens when the plan ends follow 10.4–10.8, reading “Care Plus” in place of “care plan”.

10B. Starter monthly plan (£39 a month, nothing upfront)

10B.1 Instead of paying the Starter build price in two halves (section 3), you may take the Starter monthly plan: your Starter site with nothing upfront, at £39 a month, with no VAT charged, and a 12-month minimum term. You may buy the site outright at any time for £395 (the standard Starter price); monthly payments already made are not credited against that buy-out unless we agree that in writing.

10B.2 The 12-month minimum, reminder notices and easy-exit rules are subject to the subscription rules that apply to you (and, if you are a consumer, Schedule 2).

10B.3 Payment is by card through Stripe (section 3.5), billed monthly in advance, starting when you book. If a payment fails, 10.7 applies (reading “the plan” in place of “the care plan”). If the plan ends before the site is complete, section 15 applies to work already done.

10C. AI Employee (optional add-on, £99 a month)

10C.1 AI Employee is an optional add-on at £99 a month, with no VAT charged. It is billed monthly in advance. To take it up, send us an enquiry; we will confirm the start date in writing. There is no minimum term, except that founding clients who receive the first two months free (section 9.3) are not charged for those two months.

10C.2 The full AI Quote Assistant, using your own price ranges, is included with every Starter site and is not charged as part of AI Employee.

10C.3 Cancellation, missed payments, our ending the plan, and what happens when the plan ends follow 10.4–10.8, reading “AI Employee” in place of “care plan”.

11. If you don’t take the care plan

11.1 Your site keeps running on your own accounts. We don’t provide monitoring, updates, backups, form tests, usage-alert checks or included edits.

11.2 We keep our GitHub collaborator access until the 30-day defect period in 6.4 ends. Then:

• we send you your site files and a backup
• we remove our access, and delete any copies within 30 days
• please stop forwarding usage alerts to us.

11.3 You are then responsible for:

• Netlify’s monthly deploy and usage allowance, and any pause (7.4)
• Resend’s limits
• domain and SSL renewals
• your accounts and any paid plans.

11.4 Later changes: you can still ask us for changes at £40 per change. We’ll need fresh collaborator access, and we’ll batch the changes into one deploy, subject to the Netlify allowance.

12. Data protection

12.1 Your enquiry data: for personal data submitted through your enquiry form, you are the controller and we are your processor. Schedule 1 (Data Processing Terms) applies and forms part of these terms.

12.2 Your providers: your hosting and email providers (Netlify and Resend) are your own processors, under your own contracts with them. They are not our sub-processors.

12.3 Your duties: you’re responsible for publishing your privacy notice (we provide a template) and for your own compliance.

12.4 Our own data: we are the controller of your and your staff’s contact details, questionnaire answers and billing records, which we use to deliver and bill for the service. Our privacy notice at https://openteknologies.com/legal/privacy/ explains this.

13. Our promises

13.1 What we promise:

• we provide the service with reasonable care and skill
• the site works on current major browsers and mobiles
• we won’t knowingly include malware
• we have the right to grant the licence in 8.1.

13.2 Accessibility: we build to WCAG 2.2 AA as far as the template allows. This isn’t a guarantee of full legal compliance, which remains your responsibility.

14. Our liability

14.1 What we never limit: nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that can’t lawfully be limited.

14.2 Business clients: what we’re not responsible for:

• loss of profits, revenue, business or opportunity
• indirect or consequential loss
• losses caused by your content, your accounts or providers, or the limits in 7.4.

14.3 Business clients: cap: our total liability to you for all claims under or in connection with this contract is limited to the total price paid and payable under this contract (including care-plan fees in the 12 months before the claim), unless we confirm a different cap in writing before you pay a deposit.

14.4 Insurance: professional indemnity insurance is being arranged. We will confirm the cover, the amount and the insurer in writing before you pay a deposit.

14.5 Consumers: Schedule 2 sets out our liability to consumers.

15. Cancellation and refunds (business clients)

15.1 Before work starts: if you cancel before we start work, we refund your deposit in full.

15.2 After work starts: if you cancel after we start but before launch, or if we close the project because you haven’t responded for 30 days, we keep the deposit, to cover work done. A project closed for no response can be restarted within 3 months without a new deposit.

15.3 After launch: we don’t give refunds because you’ve changed your mind. This doesn’t affect your rights if the service wasn’t performed with reasonable care and skill, or doesn’t match what we agreed.

15.4 If we can’t deliver: if we can’t deliver for reasons within our control, we refund everything you’ve paid.

16. Ending the contract

16.1 Ending for cause: either of us may end the contract by written notice if the other:

• seriously breaches it and doesn’t fix the breach within 14 days of being asked, or
• becomes insolvent.

16.2 What survives: the IP licence (once paid), payment obligations, liability, and the data return and deletion terms continue after the contract ends.

17. General

17.1 Entire agreement (business clients): these terms, and the confirmed quote and booking, are the whole agreement between us.

17.2 Third parties: no one else has rights under these terms (Contracts (Rights of Third Parties) Act 1999).

17.3 Assignment: neither of us may transfer the contract without the other’s consent, except that you may transfer your licence under 8.1.

17.4 Notices: notices go by email to the addresses each of us gives at booking.

17.5 Severability: if any clause is found invalid, the rest of these terms still applies.

17.6 Variation: changes to these terms must be agreed in writing (email is fine). For future orders, the version you accept applies. For the care plan, 10.8 applies.

17.7 Events beyond our control: we’re not liable for delays caused by events outside our reasonable control.

17.8 Complaints: contact openteknologies@gmail.com or call 07438 306305. We’ll acknowledge within 5 working days.

17.9 Governing law: these terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Consumers in Scotland or Northern Ireland may also use their local courts.

Schedule 1: Data Processing Terms (UK GDPR Article 28)

1. Processing details:

• Subject matter: operating and supporting your website’s enquiry form and automatic reply.
• Duration: the build, plus any care-plan term, plus 30 days.
• Nature and purpose: building, testing, fixing and maintaining the form, the alerts and the auto-reply.
• Personal data: name, phone, email, postcode, type of job, job details and any free text, plus a marketing opt-in if used.
• Data subjects: people who send enquiries through your site.
• Your rights and obligations as controller: as set out in UK GDPR and these terms.

2. Our obligations as processor. We will:

• (a) only process the data on your documented instructions (these terms and your written requests). We’ll tell you if we think an instruction breaks data protection law.
• (b) ensure that anyone we allow to process the data is bound by confidentiality.
• (c) take appropriate security measures (Art. 32). These include:
  • access limited to named Live in Seven staff
  • two-factor authentication on our GitHub accounts
  • no copying of enquiry data to our own systems, except where needed to fix a fault, with deletion once it’s fixed.
• (d) not engage any sub-processor without your prior written permission. We don’t currently use any for enquiry data. If we propose one, we’ll tell you in advance, you may object, and we’ll impose the same data protection obligations on them.
• (e) help you respond to people exercising their data rights, as far as we reasonably can.
• (f) help you meet your security, breach-notification, impact-assessment and consultation obligations (Arts. 32–36). We’ll notify you without undue delay, and within 48 hours of becoming aware, of any personal data breach affecting your enquiry data.
• (g) at the end of the service, delete or return the data at your choice, within 30 days, unless the law requires us to keep it.
• (h) give you the information you need to show compliance with Art. 28, and allow and contribute to reasonable audits on reasonable notice.

3. Transfers: we won’t transfer enquiry data outside the UK without your instructions and appropriate safeguards.

4. Costs: we provide reasonable assistance under 2(e)–(h) at no extra charge. Substantial assistance is charged at £40 per 30 minutes.

5. Liability: our liability under this schedule is subject to clause 14 of the main terms, unless we agree a different cap in writing.

Schedule 2: Consumer annex

This applies if you told us at booking that you are not buying for your trade or business (you are a “consumer”). Where it conflicts with the main terms, this schedule wins.

C1. Information: before you book, we give you the information required by the Consumer Contracts Regulations 2013 (Schedule 2). That includes:

• who we are and how to contact us
• the service and its total price, including VAT, and the domain cost you pay a registrar
• payment and delivery arrangements
• your cancellation rights, and the cost if you cancel after asking us to start early
• our complaints process
• your legal rights.

C2. Your 14-day right to cancel: you can cancel within 14 days of the day we agree the contract, without giving a reason. To cancel, tell us clearly by email to openteknologies@gmail.com, or use the model form below.

C3. Starting early: we won’t start work within the 14 days unless you ask us to, by ticking this box (unticked by default):

☐ I want you to start work within the 14-day cancellation period. I understand that if I cancel, I must pay for the work done up to the time I tell you, and that I will lose my right to cancel once the website is fully completed.

We’ll confirm your request by email, attaching these terms and the cancellation form.

C4. If you cancel:

• Within the 14 days, after asking us to start: you pay only for the work done up to the time you tell us, in proportion to the whole service. We refund the rest within 14 days.
• After the 14 days: you pay a fair amount for the work done up to the date you tell us, and we refund any balance within 14 days.

C5. Your legal rights: the service must be performed with reasonable care and skill and match what we told you. If it doesn’t, you can ask us to put it right or, if that isn’t possible, receive a price reduction. Nothing in these terms affects your statutory rights. The 30-day defect period in 6.4 is in addition to these rights. Clause 4.5 (indemnity) doesn’t apply to you.

C6. Our liability to you:

• We’re responsible for losses you suffer that are a foreseeable result of our breach or negligence.
• We’re not responsible for losses that weren’t foreseeable, or for business losses.
• Our liability will never be less than the price you paid.
• Clauses 14.2–14.3 don’t apply to you.

C7. Care plan:

• You can cancel at any time online at https://openteknologies.com/portal/ (your client portal) or by email to openteknologies@gmail.com.
• It ends at the end of the current billing period, and we refund any days you’ve paid for in advance after the date you cancel.
• We’ll send you any reminder notices the law requires.

C8. Model cancellation form:

To: Openteknologies Ltd trading as Live in Seven, 53 Hugh Street, Castleford, WF10 4DS. Email: openteknologies@gmail.com

I/We [] hereby give notice that I/We [] cancel my/our [] contract for the supply of the following service []: _______

Ordered on [*]: _______

Name of consumer(s): _______

Address of consumer(s): _______

Signature of consumer(s) (only if this form is sent on paper): _______

Date: _______

[*] Delete as appropriate.

Booking declarations (shown before the deposit link)

☐ I have read and accept the Live in Seven Terms (v0.6, 10 November 2026). A PDF can be provided on request; the current terms are also at https://openteknologies.com/legal/terms/.

☐ I am buying this website for my trade or business.

(If this box is left unticked, the booking follows Schedule 2 and the early-start box in C3 is shown.)

Version 0.6, dated 10 November 2026. Openteknologies Ltd trading as Live in Seven.