A plain-English summary of our Terms & Conditions (version 0.6). If anything here differs from the Terms, the Terms apply. Clause numbers are shown in brackets.
Business clients
| Situation | What happens |
|---|---|
| You cancel before we start work | Full refund of your deposit (15.1) |
| You cancel after we start, before launch, or we close the project after 30 days with no response | We keep the deposit to cover work done. A project closed for no response can restart within 3 months without a new deposit (15.2) |
| After launch | No refunds for a change of mind. Defects are fixed free for 30 days after go-live, on top of your legal rights (6.4, 15.3) |
| We miss Day 7 for reasons within our control | A delay credit (5.5). The amount per working day, and any cap, is confirmed in writing when we agree the work. |
| We can’t deliver for reasons within our control | Refund of everything you’ve paid (15.4) |
If you’re a consumer
If you told us at booking that you’re not buying for your trade or business, Schedule 2 of the Terms applies:
- You can cancel within 14 days of agreeing the contract, without giving a reason (C2).
- We won’t start work in those 14 days unless you ask us to by ticking the early-start box (C3). If you then cancel, you pay only for work done up to that point and we refund the rest within 14 days (C4).
- Your statutory rights are not affected (C5).
Care plan (£19 a month) and Care Plus (£39 a month)
- No minimum term. Cancel any time, online in your client portal or by email (10.4, 10A). It ends at the end of the current monthly billing period.
- Consumers get a refund for any days paid in advance after the date they cancel (C7).
- Missed payments: after 14 days unpaid we may pause edits and support; after 30 days we may end the plan (10.7). Your site keeps running on your own accounts.
- We give 30 days’ notice of any price or terms change, and you can cancel before it takes effect (10.8).
Starter monthly plan (£39 a month)
The Starter monthly plan has a 12-month minimum term. You may buy the site outright at any time for £395 (10B). Consumers also have the rights in Schedule 2.
AI Employee (£99 a month add-on)
Optional. Cancel any time as for the care plan (10C). The first 3 founding clients get the first 2 months free (9.3).
How to cancel
Use your client portal, or email openteknologies@gmail.com. Refunds go back to the original payment method within 14 days.